We deliver to the United States, United Kingdom and Australia, to both home and business addresses. If your country is not on that list yet, drop us a line and we will tell you whether it is coming.

Yes, on every order, with no minimum. The price on the product page is the price you pay. Every parcel goes out tracked.

We process orders within 1 to 2 business days. Shipping then takes roughly 4 to 7 business days depending on where you are, so most orders arrive 5 to 9 business days after you place them. Orders placed before 11:00 PM Eastern Time join the queue the same business day. The full picture is in our shipping policy.

As soon as your parcel leaves the warehouse you get an email with a tracking number. Paste it into our Track your order page, or use the carrier's own site. The first scan can take a day or so to appear, which is normal.

If you catch us quickly, usually yes. Email info@ashfordandwells.com with your order number as soon as you can. Once an order has been processed for dispatch we can't always stop it, but you can still return it under our 14-day policy.

Check the tracking first, it often explains the delay. If the estimated window has passed and nothing has moved, email us your order number and we will chase the carrier for you.

You have 14 days from the day your order is delivered to request a return. The item needs to be unworn, unwashed, with the tags still attached and in its original packaging. There is no restocking fee. Details are in our return and refund policy.

Email info@ashfordandwells.com with your order number and the reason for the return. We reply with the return address and instructions. Please don't send anything back before you hear from us, it may go to the wrong place.

If you have changed your mind or want a different size, you cover the cost of sending it back, plus any customs charges that apply. If we sent the wrong item or it arrived damaged, tell us straight away and we will put it right at our cost.

Once the return reaches us and has been checked, the refund goes out within 10 days to the payment method you used. Your bank may take a few more days to show it on your statement.

Not as a direct swap. The quickest way is to return the piece for a refund and place a new order for the size or color you want. The new one ships right away instead of waiting for the return to land.

Each product page has a size guide with measurements. Lay a piece you already own and like flat, measure it, and compare. If you land between two sizes and prefer a relaxed fit, go up. Still unsure? Email us the measurements and we will tell you which size we would pick.

They are designed at the same time, in the same palette, so yes. A camel coat from the women's range and a navy overcoat from the men's come from one idea and sit well side by side.

Sometimes. Core pieces come back when we can get them. Seasonal colors often don't. If there is something specific you are after, ask us and we will tell you honestly whether it is returning.

Follow the care label on your piece first. As a rule of thumb: a cool, gentle wash or hand wash, lay it flat to dry, and fold it rather than hang it so the shoulders keep their shape.

Visa, Mastercard, American Express, UnionPay, Shop Pay, Apple Pay and Google Pay. Everything available to you shows at checkout. See our payment methods page for more.

Yes. Checkout runs on Shopify's encrypted, PCI-compliant system. Your card details go straight to the payment processor and never touch our servers, so we couldn't see them even if we wanted to.

An order confirmation lands in your inbox right after checkout, followed by a shipping email with tracking once the parcel is on its way. If nothing shows up within an hour, check your spam folder, then email us.

Email info@ashfordandwells.com or call +1 570 609 3636. We're here Monday to Friday, 09:00 – 17:00 GMT, Saturday and Sunday Closed, and we aim to answer every email within 24 hours on business days. If your question is about an existing order, include the order number and it saves a round trip.

Ashford and Wells is run by SAMO LLC, 5830 E 2nd St, Casper, Wyoming 82609, United States.